1. The short version
- We collect what we need to run Callcraft for you, and nothing more.
- Your account data is stored in India (Mumbai data centre).
- We never sell your data, and we don't use your calls or practice sessions to train AI models.
- You can see, correct or delete your data at any time by writing to us.
2. What we collect
| Data | Examples | Why |
|---|---|---|
| Account | Name, email, password (stored only in encrypted/hashed form), your goals and role from onboarding | To create and secure your account and tailor the Service |
| Practice data | Answers you speak (converted to text), job descriptions and resumes you upload, scores and reports | To run practice sessions and create your reports |
| Live Copilot data | Transcripts of calls you run Copilot on, AI answers, your instructions and knowledge files, call summaries | To give live suggestions and create notes and history |
| Screenshots | Only when you click "Analyze screen" | To read the screen and answer; the image is processed and not stored by us |
| Payments | Plan, amount, payment ID and status (not your card, UPI or bank details) | To activate your plan, give receipts and handle refunds |
| Usage and technical data | AI minutes used, app version, device type, error logs | To enforce plan limits, fix bugs and keep the Service secure |
| Support messages | Emails and messages you send us | To help you |
Audio: audio from your microphone or your computer is sent to our speech-to-text provider to turn it into text. We don't store audio recordings.
Other people on your calls: Live Copilot processes what other participants say so it can help you. You're responsible for telling them you use AI note-taking and getting their consent where the law requires it. If you're someone whose words were processed and want them removed, contact us.
Settings on your device: preferences such as font size and shortcuts are saved on your computer, not on our servers.
3. Legal basis
We process your personal data with your consent, which you give when you create an account and use features, and for legitimate uses allowed by law, such as keeping records required by tax law or preventing fraud. You can withdraw consent at any time (see section 7); this won't affect processing that already happened.
4. Who processes your data for us
We use trusted service providers who process data only on our instructions:
- Supabase: database and login (data stored in the Mumbai, India region).
- Vercel: hosting of our website and servers.
- Groq: AI processing (speech-to-text, answers, screen reading and practice voices). Text, audio and screenshots are sent to Groq's servers, which may be outside India, to generate a response.
- Our payment partner (such as Razorpay): processes payments. Their own privacy policy applies to the payment details you give them.
- Email provider: to send login codes, receipts and important account emails.
We may add or change providers as the Service grows and will update this list. We don't sell or rent personal data to anyone, and we share it with authorities only when the law requires.
5. Cookies and tracking
The Callcraft app uses only essential browser storage to keep you logged in and remember your settings. It doesn't use advertising cookies. Our marketing pages may use analytics and advertising tools such as the Meta Pixel or Google Analytics to measure our ads; you can block these with your browser settings.
6. How long we keep data
We keep your data while your account is active. When you delete your account, we delete your personal data within 30 days, except records we must keep by law (for example payment and invoice records, which tax law requires us to keep for up to 8 years). Backups are cleared on their normal cycle.
7. Your rights
You have the right to:
- get a summary of the personal data we hold about you and how we use it;
- correct or update inaccurate data;
- have your data erased and your account deleted;
- withdraw your consent;
- nominate someone to exercise these rights if you die or become unable to;
- raise a grievance with us, and then with the Data Protection Board of India if you're not satisfied.
Email support@callcraft.in from your registered email. We'll respond within 30 days.
8. Security
Data is encrypted in transit (HTTPS). Access to data is limited by account-level security rules, so each user can only see their own data. AI and payment keys stay on our servers and are never put in the app. No system is perfectly secure; if a breach affects your data, we'll inform you and the authorities as the law requires.
9. Children
Callcraft is meant for people aged 18 and over. We don't knowingly collect data from children. If you believe a child has created an account, contact us and we'll delete it.
10. Changes to this policy
If we make significant changes, we'll update the date above and tell you by email or in the app.
11. Grievance Officer
Md Jayed Mallick, Grievance Officer
Email: grievance@callcraft.in
Bokaro, Jharkhand, India
We acknowledge grievances within 48 hours and resolve them within 30 days.
12. Contact
Scalebiz (operating Callcraft)
Bokaro, Jharkhand, India (full address on our Contact page)
GSTIN: 20HNZPM7530Q1Z0
Email: support@callcraft.in · Phone: +91 82719 05324
Monday to Saturday, 10 am to 7 pm IST
See also our Terms & Conditions.