Get set up, and fix things fast.

Copilot listens to your computer's audio, which is where the other people on the call come from.

• Make sure you can hear the call on this computer (not only on your phone) and the meeting isn't muted. Headphones are fine.
• On Mac, Callcraft needs the Screen & System Audio Recording permission. If it isn't hearing anything:

1. Open System Settings → Privacy & Security → Screen & System Audio Recording.
2. If Callcraft is in the list, select it and click − to remove it (even if it's switched on).
3. Quit Callcraft completely (⌘ Q) and open it again.
4. Start Live Copilot and click Allow when macOS asks. If it doesn't ask, add Callcraft back with + and switch it on, then reopen Callcraft.

In the browser (without the desktop app): click Connect call audio, pick the tab with your meeting and turn on Also share tab audio.

• Check Customize → Answers → Auto-suggest is on.
• Copilot answers when someone asks a question or raises a point. Short remarks like "okay" or "sounds good" are skipped on purpose.
• To get an answer any time, click ✨ Answer now or press ⌘⇧Enter (Windows: CtrlShiftEnter).
• Check the status at the top says Listening…. If it says Not listening, click Start listening.

By default Copilot listens only to the other people on the call and keeps your microphone off. To include your voice, go to Customize → Who to listen to → Me + other people. It applies the next time you start listening.

In push-to-talk mode, your mic starts off: turn it on with the Mic button or ⌘⇧M (Windows: CtrlShiftM).

On Mac, this is the Screen & System Audio Recording permission:

1. Open System Settings → Privacy & Security → Screen & System Audio Recording.
2. If Callcraft is in the list, select it and click − to remove it (even if it's switched on).
3. Quit Callcraft completely (⌘ Q) and open it again.
4. Start Live Copilot and click Allow when macOS asks. If it doesn't ask, add Callcraft back with + and switch it on, then reopen Callcraft.

If it says "Update the Callcraft desktop app", download the latest version from the Download page. In the browser, click Connect call audio and share your meeting tab first; Copilot reads the tab you share.

• Press ⌘\\ (Windows: Ctrl\\) to show it again. It may just be hidden.
• If clicks go through the overlay to the app behind it, click-through is on. Press ⌘M (Windows: CtrlM) to turn it off.
• Drag the grip at the bottom-left corner to resize it, or move it with ⌥+Arrows (Windows: Alt+Arrows).
• Still missing? Quit Callcraft and open it again. Your session and transcript are saved.

When the button at the top shows Private: on, the Copilot window is hidden from screen sharing and recordings on Zoom, Google Meet and Microsoft Teams. Only you see it. When it shows Private: off, anyone you share your screen with can see it.

Before an important call, do a quick test: share your screen with a colleague (or a second device) and check. Operating-system updates can change how this works, so we test every release. Where required, let people know you use AI note-taking. See our Responsible Use Policy.

Another app may be using the same keys. Open Customize → Keyboard shortcuts: a shortcut that's taken shows a warning. Click it and press a new combination, or click Reset to defaults. Shortcuts work over any app while the Copilot overlay is open.

Open Customize: Language sets the language Copilot listens and answers in, and Answers → Answer length switches between short and detailed. You can also make the text bigger with Look → Answer font size.

Too many requests reached our AI provider at the same moment. Wait a few seconds and click ✨ Answer now again. If it keeps happening, message us on WhatsApp so we can check.

The first time only: open System Settings → Privacy & Security, scroll down and click Open Anyway next to the Callcraft message, then confirm. After that it opens normally.

Click More info → Run anyway. Windows shows this for new apps that haven't built up a download history yet.

This happens after installing a new version. Remove Callcraft from the list and let it ask again:

1. Open System Settings → Privacy & Security → Screen & System Audio Recording.
2. If Callcraft is in the list, select it and click − to remove it (even if it's switched on).
3. Quit Callcraft completely (⌘ Q) and open it again.
4. Start Live Copilot and click Allow when macOS asks. If it doesn't ask, add Callcraft back with + and switch it on, then reopen Callcraft.

Do the same under Microphone if Copilot can't use your mic.

Open Settings → Privacy & security → Microphone and turn on Microphone access and Let desktop apps access your microphone. Then restart Callcraft.

You'll see how many minutes are left in the app. When they run out, listening pauses until your plan renews at the start of next month, or you can upgrade on the Plans & billing page. Your history and reports stay available. Typing questions to Copilot doesn't use minutes.

Plans usually activate within 5 minutes (within 24 hours for payment links). If it's been longer, email support@callcraft.in with your payment ID and registered email. See our Shipping & Delivery Policy.

Make sure you're using the same email you signed up with (in both the app and the website). If you've forgotten your password, email support@callcraft.in from your registered email and we'll help you reset it.

See our Cancellation & Refund Policy. To delete your account and data, email support@callcraft.in from your registered email; see our Privacy Policy.